Walkthroughs

• Linking Construction Permits to Zoning Applications
• Successful Resolution Log
• Updating Tracking/Seeding Numbers (All Modules)
• SDL Desktop Permissions Reference
• Code Enforcement - Certificates - Create Unit Certificate
• Police - Alarm Applications, Registrations & Calls
• Manage Code Enforcement Certificate Types in SDL Desktop
• Cancel an Inspection in SDL Portal
• Pet License Renewals
• How to Setup and Use Email MFA for SDL Desktop
• Logging Into SDL Hosted: Parallels, SDL Desktop, and Troubleshooting Common Issues
• SDL Desktop - Responding to an OPRA Assignment
• Construction - Creating an Ongoing Location
• Code Enforcement - Complaints - Creating a Quick Complaint
• SDL Hosting Guide for Users Coming from Geoclient
• How do I Add Code Enforcement, Fire Prevention, Land Use or Construction Statutes to SDL Desktop?
• SDL Desktop - Adding Digital Signatures
• OPR - Online Permitting & Inspection Requests FAQ
• (3) OPR - Uploading Additional Documents
• (2) OPR - Uploading Plans
• (6) OPR - Accessing Checklists and Configuring Custom Checklists
• (1) OPR - Initiating or Accessing an Online Plan Review
• OPR - Step-By-Step Guide: Plan Review Admin (TA/Secretary/CO)
• (4) OPR - Adding Users to Online Plan Review
• OPR - Online Plan Review FAQ
• OPR for Citizens: Managing Your Submission and Tasks
• OPR for Citizens: Handling Denials and Correcting Markups
• OPR for Citizens: Intro to the Online Plan Review Process
• OPR - Activating the Online Permit Page for the SDL Portal
• (5) OPR - Uploading Town Stamp
• OPR - Step-By-Step Guide: Subcode Plan Reviews
• Add a New Complaint Type in SDL Desktop
• Understanding the SDL AutoUpdater for SDL Desktop
• SDL Desktop - Log Out of All RAS Sessions
• Connecting with SDL Support: Moving from LogMeIn Rescue to LogMeIn Resolve
• Getting Started with MuniciPAY for SDL Desktop
• Construction - Permit Application Multi Fees
• SDL Desktop - Creating RTF MailMerges from the DataGrid
• Pet Licensing - Reports - Monthly State Report
• Construction - Permits - Locking Permits
• Fire Prevention - Processing Portal Detector Inspection Requests in SDL Desktop
• Portal Settings - Fire Prevention - Setting Up Fire Test Upload
• Health Pro - General License Renewals
• Code Enforcement - Statutes - Add to Quick Codes
• Portal Settings - Construction - Setting up Permit Requests
• SDL Desktop - Creating and Managing Pseudo Departments
• Land Use - Options - Changing Tracking Numbers for Applications
• Construction - Permits - Waive Local Fees
• Construction - Permits - Changing Application Numbers
• SDL Desktop - Daniel's Law Property Items
• SDL Desktop - Data Grids - All Modules
• SDL Desktop - Property Search
• Fire Prevention - Datagrids - Descriptions
• Fire Prevention - Invoice Creation and Printing
• Fire Prevention - Permits - Mobile Vendor
• SDL Portal - Fire Prevention - Upload Fire Test Reports (Public Settings)
• SDL Portal - Fire Prevention - Detector Inspection Request (Public Guide)
• SDL Portal - Construction - Applying for a Permit (Public Guide)
• SDL Portal - Fire Prevention - Submitting a Smoke Detector Inspection Request (Public Guide)
• Clerk - Mercantile Renewals - License Creation and Printing
• Assessor - MODIV - Importing MODIV Data
• SDL Portal - Code Enforcement - Submitting a Certificate Application Request (Public Guide)
• Public Works - Complaints - How to Enter a Complaint
• SDL Mobile - Construction - Missing Inspections
• Construction - Permit Application RTF Letters
• Construction Letter Options
• Fire Prevention - Violations - Issuing Single and Multiple Violations
• Construction - Violations - Issuing a violation
• SDL Online - Construction - Remote Inspections (Unsupervised )
• Code Enforcement- Property Registry - Processing/Issuing Portal Renewals
• Code Enforcement - Property Registry Renewals
• SDL Desktop - Prior Approvals - Responding to Prior Approval Requests
• Troubleshooting Data Grid Issues in Food Applications
• How to Set Your Unique PIN for Signing Permits and Certs
• Health - Fees Setup
• Construction - Certificates - CCO Process
• Pet Licensing - Updating Vaccination Dates and Renewal Conditions
• SDL Mobile - Land Use - Add/Close Zoning Violations
• Fire Prevention - Multi Fee Option
• Portal Settings - Health - Setting Up Septic System Pumping
• Assessor - Inspections
• Fire Prevention - Invoices - Mass Printing
• Code Enforcement - Property Registration - Working With Portal Requests/Renewals
• Code Enforcement - Creating an Inspection, Violation, and Re-Inspection
• Clerk - Complaints - Assigning Complaints
• Clerk - Mercantile License Renewal
• SDL Mobile - Getting Started - Installing SDL Mobile for Android
• Health - Violations - Adding a Violation to a Food License Application
• Clerk - Creating a Counter Payment
• Pet Licensing - Alternate Renewal Letter Options
• SDL Portal - Pet Licensing - Processing Portal Requests in SDL Desktop
• Review: How does a resident create an SDL Portal account?
• Assessor - Printing out a Mailing List
• Troubleshooting Missing Town or Permits in the Portal
• Portal Settings - Pet Licensing - Setting up Pet Licensing Requests
• SDL Mobile - What Version of SDL Mobile do I have?
• Construction - Creating Ongoing Applications
• Clerk - SDL Portal - Setting Up Mercantile Application Requests
• Pet Licensing - Deactivating Old Pets
• SDL Mobile - Engineering - Overview
• SDL Portal - Resetting Password
• Health Pro - Food License Renewals
• SDL Field - Getting Started - Installing SDL Field for IOS
• Clerk - Editing and Adding New Mercantile Classes
• SDL Portal - Requesting a Construction Permit Inspection
• SDL Mobile - Land Use - Adding a Zoning Inspection
• SDL Portal - Complaints - Setting Up Complaint Templates
• SDL Portal - Construction -Advanced Search for Permits
• SDL Online - Using SDL Redaction Tool
• SDL Portal - Settings - How to Change Public Access Settings
• Water Utility - Complaints - How to Enter a Complaint
• Sewer Utility - Inspections - Creating an Inspection From a Complaint
• SDL Desktop - Payment Adjustments
• Code Enforcement - Reports - Statistic Reports
• Construction - Plan Review Process
• Code Certificate Notification Email
• SDL Desktop - Redaction Workflow (Release 23.2.1)
• Clerk - Issuing Mercantile Licenses
• SDL Desktop - Property Items
• Engineering - Projects
• Engineering - SDL Mobile - Service Requests
• Pet Licensing - Rolling Over to the Next Licensing Year
• Portal Settings - Land Use - Setting up Zoning Applications
• Assessor - Permits - Setting Up Construction Watches
• Health - Licenses - Food Licensing
• SDL Mobile - Health - Complaints
• Assessor - Reports - 200ft Offset Report
• Clerk - OPRA Assignments - Using Professionals
• SDL Mobile - Engineering - Working with Maps
• Land Use - Options Settings
• How do I move the SDL Desktop window to a second monitor?
• Water Utility - Service Requests - Creating a Service Request from Inspection
• Sewer Utility - Complaints - How to Enter a Complaint
• SDL Online - Processing Portal Complaint Requests
• SDL Desktop - Inspector Management - All Inspectors
• SDL Desktop - Prior Approvals - Creating Prior Approval Templates and Requests
• SDL Desktop - Creating Checklists
• SDL Portal - Health - Septic System Pumping Request
• Engineering - Permits - Road Opening
• Creating a Counter Payment
• Clerk - Creating a Mercantile Application
• Fire Prevention - Inspections - Creating an Inspection and Issuing a Certificate
• SDL Online - Construction - Remote Inspections (Supervised)
• SDL Desktop - Counter Payments
• How do I export a payment report for Edmunds import from SDL Desktop?
• Construction - DCA Transmission Guide
• SDL Portal: Scheduling a Construction Inspection Request
• Portal Settings - Fire Prevention - Setting Up Fire/Smoke Detector Inspection
• SDL Desktop - Admin User Management - User Account Editor
• SDL Mobile - Code Enforcement - Issuing Violations
• SDL Desktop - Escrow Accounts
• Code Enforcement - Certificates - Processing SDL Portal Requests
• SDL Mobile - Construction - Viewing All Inspections
• SDL Desktop - Data Grids - Creating Filters
• Code Enforcement - Lead Safe Certification - Manual (22.4.1)
• SDL Desktop - Construction - Change of Contractor Fee
• Fire Prevention - Violation Fine Invoicing
• Land Use - Options - Fee Setup
• Construction - Inspections Settings - Managing Construction Inspectors, Licenses & Inspector Availability
• Code Enforcement - Rental Renewals
• Managing Inspectors
• Fire Prevention - Violation Fine Management
• SDL Desktop - First Time Log In
• SDL Desktop - Processing Portal Requests - Failed Attachments
• Fire Prevention - Violations - Quick Descriptions
• Construction - Inspections - Scheduling
• Guide to creating new users by clone SDL Desktop - SDL Portal - SDL Mobile
• Health - Inspections - Food Inspection Process
• Fire Prevention - Permits - Using the Permit Wizard
• Construction - Admin - Setting Construction Permissions
• Fire Prevention- Processing Portal Fire Document Uploads in SDL Desktop
• SDL Desktop - Default Download Folder
• SDL Desktop - Datagrid Settings
• Portal Settings - Construction - Setting Up Inspection Requests
• SDL Portal - Construction - Setting Inspection Request Subcode Availability Limits
• SDL Desktop - Escrow and Bond Set Up
• Construction - Electronic Signatures - UCC Documents (Overview & Getting Started)
• SDL Desktop - Using Property Items
• Construction - Ongoing Locations - Adding an Invoice
• Portal Settings - Construction - Setting up Building Permit Requests
• SDL Mobile - Code Enforcement - Inspections
• Land Use - Zoning Permits - Creating Templates
• Portal Settings - Construction - Setting up Building Inspection Requests
• Construction - Permits - Change of Contractor
• Updating Permit Fee Schedules in SDL Desktop
• SDL Mobile - Construction - Inspections
• Construction - Reports - DCA Report Review
• SDL Desktop - OPRA - Processing Portal Requests and Creating OPRA Assignments
• Engineering - Generic Reviews
• Payments - Creating an Online Payment Request
• Fire Prevention - Penalties - Mass Printing
• Construction - Electronic Signatures - Applying to UCC Documents
• Fire Prevention - Invoices - Mass Creating
• Code Enforcement - Certificates - Rental CCOs Cheat Sheet
• SDL Online - Accessing SDL Online
• Parcel Management
• SDL Desktop: Online Plan Review
• SDL Desktop - Construction - NON-UCC Certificate Settings
• Pet Licensing - Printing or Emailing Renewal Letters from the Datagrid
• Water Utility - Inspections - Creating an Inspection From a Complaint
• Public Works - Inspections - Creating an Inspection From a Complaint
• Clerk - SDL Portal - Setting up Clerk Department Applications
• Sewer Utility - Service Requests - Creating a Service Request from Inspection
• Public Works - Service Requests - Creating a Service Request from Inspection
• Engineering - Permits - Grading and Clearing
• SDL Desktop - Reports - User Defined Reports