Portal / Online

Resident Accounts & Access

• How can a resident create an SDL Portal account?
• Why can’t a resident complete email verification for their SDL Portal account?
• How does a resident reset their SDL Portal password?
• How do I help a resident who can’t find their permit on the portal?
• Why can’t a resident validate their SDL Portal account after registration?
• How does a resident reset their phone verification on the portal?

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Submitting Portal Requests

• How does a resident submit a building inspection request through the portal?

Portal UI & Config

• How do I allow residents to update emergency contacts through the portal?
• How do I lock or restrict certain permits from being visible on the portal?
• Can residents upload plans or documents as part of a portal request?

Notifications & Email

• Why isn’t a resident receiving the inspection request confirmation email?
• How do I configure which email notifications are sent when a portal request is accepted?
• Why are new SDL Portal users not receiving their email verification link?
• How do I set up inline payment links in portal notification emails?