Code Enforcement - Complaints - Creating a Quick Complaint
This walkthrough is for SDL Desktop users who need to quickly log a citizen complaint (code enforcement, property, etc.) without opening the full Complaint form. Follow these steps when you want to create a complaint fast — linking it to a property, filling in complainant and department/type details, and generating a complaint number in just a few clicks.
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First, click the Tasks button to open the Task Bar.
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Click Quick Complaints
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We are now in the Quick Complaint Creation form. To link the complaint to a property, enter the Block, Lot, and then click the Link button. You can also click Search to use the Parcel Wizard.
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The Location Address will automatically populate. If you need the coordinates of the location, click Load Property XY.
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If the complainant is the owner of the location, you can click the Complainant is Owner link to automatically fill in the complainant information. If not, you can fill in the Complainant Information section.
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Assign the department, category, and type. You can use the All Complaints drop-down to select a complaint type/department combo that will automatically fill in those fields.
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After all the necessary information is entered, click the Create Complaint button.
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A small window will pop-up with the complaint number. This confirms the complaint has been created. Click OK to close the window.
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If you would rather have the complaint form open before it's created, click the Open Complaint button.
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This will return the same pop-up. Click OK.
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Now that the Complaint form is open, you can enter in other information that cannot be entered in the Quick Complaint Creator. Once done, click OK.
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If you want to create more Quick Complaints, you can clear the form using the Reset Form button. The form is then ready to use again.
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When you are done using the Quick Complaint Creator, click the red "X" to exit.
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