Skip to content
English
Customer Portal
  • There are no suggestions because the search field is empty.

SDL Desktop - OPRA - Processing Portal Requests and Creating OPRA Assignments

This guide is for SDL Desktop users (OPRA Custodians) who need to process incoming OPRA requests submitted through the Portal. Follow these steps when you want to link a request to its property, set the due date, and create one or more OPRA Assignments — routing them to the right departments and users with appropriate directions.

  1. Go to the Portal Requests section on your SDL Desktop Home Page.

  2. Click the Process button next to the OPRA Request.

  3. Link the property if it is not already linked, and if one was entered.

  4. If you would like to use the request text for your assignments, highlight and hit copy.

  5. Go to the Status tab and update the Due By date.

  6. Go to the Assignments tab and paste the request text into the directives box.

  7. Hit New to add a new OPRA assignment.

  8. Select the correct department

  9. Select the user from that department.

  10. If you need to add any additional instructions you can do so in the Directions section.

  11. Hit OK to save and close.

  12. Repeat this process for the different departments that will need to respond.

  13. Select the department and user

  14. Click OK to save and close