![SDL - 2025 New Logo.png]](https://help.getsdl.com/hs-fs/hubfs/SDL%20-%202025%20New%20Logo.png?height=40&name=SDL%20-%202025%20New%20Logo.png){kind=small}
SDL Hosted Admin Tool
- How to Access and Use the SDL Client Admin Tool
- How to Reset a User's Password Using the SDL Client Admin Tool
- How to Reset a User's Multi-Factor Authentication (MFA) Using the SDL Client Admin Tool
- How to Enable or Disable a User Account Using the SDL Client Admin Tool
- How to Unlock a Locked User Account Using the SDL Client Admin Tool
Parallels Client & MFA Setup
- How to Install the Parallels Client for SDL Desktop
- How to Update the Parallels Client for SDL Desktop
- How to Set Up and Use Multi-Factor Authentication (MFA) for SDL Desktop
- How to Setup Multi-Factor Authentication (MFA) with the Google Chrome Browser Extension
- Multi-Factor Authentication (MFA): What Local Governments Need to Know
Account Access
- How to log in to SDL Desktop Hosted
- How do I add a new user to SDL Desktop?
- How to install SDL Hosting and Parallels on a new computer
- How do I release a Desktop license tied to an old machine (On-Prem)?
- How do I set up user permissions for a specific module (e.g. inspector, mechanical)?
Permits
- How do I change or override a permit’s control number or sequence number?
- How do I update the block, lot, or address on an issued permit?
- How do I void or delete a permit that was created in error?
- How do I set up a no-charge or zero-fee subcode on a permit?
- How do I add a new permit type (e.g. fire permit, backflow preventer)?
Fees
- Why is a fee item calculating incorrectly on a permit?
- How do I update or add to the fee schedule for a module?
- How do I override a DCA fee on a construction permit?
- How do I set up a late fee for pet licensing or renewals?
- Why is a fee item not pulling into an inspection?
Reports
- Why isn’t a permit showing up on the fee log or revenue report?
- How do I export a report and save it to a specific network folder?
- Why doesn’t my fee log report match my quarterly DCA report?
- How do I run a report on all inspections performed in a date range?
- How do I build or customize a report layout in SDL Desktop?
Payments
- How do I correct or delete a payment that was entered incorrectly?
- Why is a paid permit still showing a balance due?
- How do I handle a bounced check in SDL?
- How do I refund or void an online payment that was accepted in error?
- How do I process a payment using a credit card swipe in SDL?
Inspections
- How do I schedule an inspection on a permit in SDL Desktop?
- How do I add an inspection to multiple permits at once?
- Why isn’t an inspection result updating in Desktop after it was recorded?
- How do I set up time extensions or re-inspections in the Fire Prevention module?
- Why are inspections from one town showing up under a different town?
Certificates
- How do I generate or print a certificate of occupancy (CO)?
- How do I set up a non-UCC or custom certificate template?
- How do I update a mail merge letter template in Code Enforcement?
- How do I add or update an inspector’s digital signature on a certificate?
Renewals
- How do I run a batch renewal process and print renewal letters?
- How do I send renewal notices for pet licensing or food licenses?
- How do I reset or update renewal dates for a module?