Troubleshooting Missing Town or Permits in the Portal

Summary: This article addresses the issue of not being able to see your town or permits when logging into the portal.

Possible Reasons for Missing Town or Permits

Technical Issues: Users have reported instances where permits and town information are not visible due to technical problems with the portal. These issues can arise unexpectedly and may affect multiple users simultaneously.
Ongoing Improvements: The engineering team may be working on updates or improvements to the portal, which can temporarily affect the visibility of permits and town information.

Steps to Take if You Cannot See Your Town or Permits

Check for Updates: If you notice that your town or permits are missing, it is advisable to check for any announcements or updates regarding portal maintenance or technical issues.
Contact Support: If the issue persists, reach out to customer support for assistance. Provide details about your account and the specific problem you are experiencing.
Wait for Resolution: In some cases, the support team may inform you that the issue is being investigated. It is important to be patient as they work to resolve the problem.

Conclusion

If you are unable to see your town or permits when logging into the portal, it may be due to technical issues or ongoing improvements. Contacting customer support can provide clarity and assistance in resolving the issue.