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Troubleshooting Missing Town or Permits in the Portal

This guide is for SDL Portal users who can't see their town or permit records after logging in. Reference it for the likely causes and steps to take, including when to contact SDL support.

If you log into the SDL Portal and can't find your town in the dropdown, or your permits aren't showing up, here's what to do.

If your town isn't appearing in the search:

  • Make sure you're typing the full municipality name and selecting it from the dropdown rather than just hitting Enter. The full name, including county, needs to populate before clicking Sign In.
  • If your town doesn't appear at all, it's possible the portal isn't yet active for your municipality. Contact SDL support at support@getsdl.com to confirm your town's portal status.

If your town appears but permits aren't showing:

  • Confirm that public access to permit records is turned on in your Town Admin settings (Data Display > Permits/Inspections). If you're not a portal admin, check with whoever manages your SDL Portal setup.
  • If access settings look correct and permits are still missing, there may be a temporary technical issue on our end.

When to contact support:
If neither of the above resolves the issue, reach out to SDL support with your account details and a description of what you're seeing. We'll investigate and follow up as quickly as possible.