SDL Desktop - Processing Portal Requests - Failed Attachments

When clicking process on the homepage you will sometimes get this message.

This does not mean the file has a virus. This does not stop you from processing the request. It
just won't automatically download and copy the files to the new application. If you still want to
review the attachments you would cancel out of the request processing form.

Then click on the PR number on the homepage.

This opens the Portal Request form. Then go to the related tab.

If it says it “Failed”, the virus scan could not be passed, either by actually finding a virus or not
being able to complete the check. Note a "failed" message can also happen if the file is password
protected. To be safe we recommend refusing the request and saying we had issues with the files
provided and they should create a new request.

If it says ERROR, this means the file could not scan, either it was too large and needs extra
time, the service could be overloaded or other limits hit.

You can double click the name to open and review the file, or check off the check box at the
bottom to add them as an attachment, or both. Adding as an attachment will allow the file to
load into the application you are processing