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Mobile
Version & Setup
- Why does SDL Mobile 3 crash on newer iOS versions?
- How do I set up a new inspector account for mobile access?
- What is the difference between SDL Mobile 3, Mobile 4, and SDL Field, and which should my inspectors use?
- How do I install SDL Mobile 4 on a new iPad?
- How do I install SDL Field on a new iPhone or iPad?
- How do I add a new municipality to the SDL Field app?
- Why is SDL Mobile 3 not compatible with the current iOS on an iPad?
Login & Authentication
- Why can’t an inspector log in to SDL Mobile after credentials were set up?
- Why is an inspector getting an “Invalid User” error in the mobile app?
- Why is an inspector’s mobile login failing after a migration or server change?
- How do I reset an inspector’s mobile login credentials?
- How does a hosted client’s inspector log in to SDL Mobile correctly?
Syncing - Inspections
- Why aren’t inspections syncing from SDL Desktop to the mobile app?
- Why is SDL Field showing 0 inspections when Desktop shows several?
- Why is an inspection result recorded on mobile not updating in Desktop?
- Why is the mobile app showing “Server Not Available” or “Town Server Not Connected”?
- Why are inspection dates not updating or filtering correctly in SDL Field?
Syncing — Photos & Attachments
Cut-In Cards
Inspection Reports
- How do I email an inspection report from the mobile app?
- Why is an inspection report email bouncing or not sending from SDL Mobile?
- Why are inspection report emails not showing in the iPad’s sent folder?
- Why are fields missing from the inspection report in SDL Mobile 4 or SDL Field?
- Why is the permit issue date missing from the inspection report in SDL Mobile 4?
Signatures & Certificates
Violations & Code Enforcement
- How do I view complaint records from code enforcement in SDL Mobile 3?
- How do I record a code enforcement violation from the mobile app?
- Why aren’t violation statutes populating in SDL Field for code enforcement?
- Why is a failed violation not being set as recurring after a failed inspection?
- Why can’t I view violations from within the permit in SDL Mobile?