How do I reset an inspector’s mobile login credentials?

For hosted or on-premise towns: change the SDL Desktop account password in File > System Administrator.

• This can take up to an hour to sync to the mobile app, since user account data doesn’t sync on the same 5–10 minute cycle as other data.

For SDL Connect towns: password resets are handled in Admin Settings > User Management > Users — find the user, click Edit, and set a new password.