Why is an inspector’s mobile login failing after a migration or server change?

When a town moves from on-premises to SDL Online (hosted), the mobile app’s server connection settings need to be updated to point to the new hosted environment.

Fix: Contact the SDL hosting/support team to update the server connection settings for that town’s mobile configuration.

Also double-check the migration itself: - Confirm the inspector’s portal account was created correctly during the migration. - Confirm an inspector profile exists for them (Tools > Options > Workflow II > Manage Inspectors).