Why aren’t inspections syncing from SDL Desktop to the mobile app?

The exact troubleshooting differs slightly depending on which app.

SDL Desktop / NJ Towns

1. Inspection not assigned to that inspector’s filter view. Inspectors sometimes only see inspections filtered to themselves. If an inspector knows they aren’t the assigned inspector, switch the app’s filter settings to show all inspectors rather than just their own.
2. Sync timing. The normal sync interval is about 5–10 minutes. As a rule of thumb, wait about 30 minutes after an inspection is created or updated before treating it as a sync problem — this allows backend processing to finish. If it’s still missing after 30 minutes, reach out to SDL Support.
3. Reset All Data — this option is specific to SDL Mobile 3 and doesn’t exist (or isn’t needed) on SDL Field. If inspections aren’t showing on SDL Field itself, that points to a genuine sync issue rather than something a data reset would fix.

General

If none of the above resolves it, contact SDL Support.