Why are photos disappearing or not saving after an inspection on mobile?

Steps to resolve:

1. Force a manual sync — pull down on the home screen. Confirm the device has a network connection during sync.

2. Check photo quality setting — if set to Native, large files can stall sync on a slow connection. Change to Medium in Settings.

3. Confirm the app is updated to the latest version.

If photos are still missing after a confirmed sync, escalate to SDL Support.