Why are photos disappearing or not saving after an inspection on mobile?

Steps to resolve: 1. Force a manual sync — pull down on the home screen. Confirm the device has a network connection during sync. 2. Check photo quality setting — if set to Native, large files can stall sync on a slow connection. Change to Medium in Settings. 3. Confirm the app is updated to the latest version.

If photos are still missing after a confirmed sync, escalate to SDL Support.

Note: SDL Field is the app used by both NJ/Desktop and Connect inspectors — if you’re troubleshooting this with someone, there’s no need to first confirm “which app” as if they’re different products; the steps above apply regardless of town type.