Why is an inspector getting an “Invalid User” error in the mobile app?

This happens for one of two reasons: 1. The inspector is entering their credentials incorrectly, or 2. Their account hasn’t been created yet.

Steps to Resolve

1. Confirm the inspector has an account on the portal via the Town Admin area.
2. Confirm they have an inspector account set up in SDL Desktop.
3. If both are confirmed, reset the inspector’s password — they may simply not know their current one.