SDL Field and Mobile — Public Works Module

The Public Works module in SDL Field centers around service request management rather than traditional inspections. From the module home screen, inspectors and crew have access to Complaints, Calendar, Property Search, Service Requests, New Service Request, and Traffic Permits. The shared features are covered in their own KB articles. This article covers what is specific to Public Works.

Service Requests

The Service Requests tile displays all service requests that have been created in SDL. Tap any service request to open it. Each record has three tabs.

The Details tab shows the property information and a description of what the service request is about.

The Resources tab displays the crew assigned to the request and any materials tied to it.

The Photos tab allows photos to be attached to the service request. Tap Gallery to select an existing photo from your device, or tap Camera to take a new photo on the spot. Photos uploaded here are saved directly to the service request record.

New Service Request

The New Service Request tile is used to create a service request directly from the field. Fill in the required property and request details and save — the record will sync back to SDL automatically.

Traffic Permits

The Traffic Permits tile provides access to traffic permits associated with public works activities. Inspectors can look up and reference permit details while in the field.