Why can’t an inspector log in to SDL Mobile after credentials were set up?

Same underlying causes as an “Invalid User” error: 1. The inspector is entering their credentials incorrectly, or 2. Their account hasn’t been created yet.

Steps to Resolve

1. Confirm the inspector has an account on the portal via the Town Admin area.
2. Confirm they have an inspector account set up in SDL Desktop.
3. If both are confirmed, reset the inspector’s password.

Note: If the town isn’t live yet, or its sync hasn’t been turned on, no one will be able to sign into the portal — check this first if every inspector at a town is affected, not just one.