Skip to content
English
  • There are no suggestions because the search field is empty.

Why are inspection report emails not showing in the iPad’s sent folder?

This was possible in SDL Mobile 3, where inspection reports were emailed out through the Blue Mail app on Apple devices — since the device itself sent the email, it showed up in the device’s own sent folder.

In SDL Field, this is no longer the case. Inspection reports are emailed directly from the portal (SDL’s server-side infrastructure), not from the device. Because of that, the device’s mail app has no record of the send, and won’t show it in a sent folder.

Workaround: add the inspector’s own email address to the report’s recipient list (there’s also a setting that adds the inspector’s email to all inspection reports by default) so they receive a copy and can confirm the portal actually sent it.