How does a resident submit a code enforcement certificate of occupancy request?

Prerequisites

Before a resident can submit a request, the town must have certificate registration turned on for public access, and the Certificate of Occupancy type must be set up correctly in SDL.

Resident Submission Process

1. The resident goes to their town's specific portal.
2. Under the Certificate Type dropdown, the resident selects Certificate of Occupancy (this option only appears if the town has it configured correctly).
3. The resident fills out the remaining form fields:
• Applicant role
• Property search (to identify the property the certificate is being requested for)
• Applicant information
• Requested inspection dates
• Comments/notes (optional)
4. If the town requires specific supporting documents for the request, the resident must upload or provide those as instructed.

Important Notes

• Document requirements vary by town and by certificate type — residents should follow whatever documentation the town has configured as required for that specific certificate request.
• If Certificate of Occupancy doesn't appear in the dropdown, the town likely hasn't configured public access or the certificate type correctly — escalate to SDL support for setup.