How do I configure which email notifications are sent when a portal request is accepted?

1. Go to Menu > Town Admin in Portal Admin (sdlportal.com).
2. Navigate to Complaints (or the relevant request type).
3. Under Manage Templates, select the specific complaint/request type.
4. Add BCC Email addresses — these receive a notification on every submission of that type.
5. Click Save Settings.

Note: this controls notification on submission, not specifically on acceptance/approval. Status changes push to the citizen’s portal view via PortalSync, but there’s no separate configurable “accepted” email trigger for SDL Portal.