How do I configure the portal to allow or require online payments on requests?

Online payment for portal requests works through MuniciPAY and syncs to Desktop via PortalSync.

Enabling Payments for a Web Request Type

1. Go to Town Settings > Web Requests.
2. Click into the specific web request type that should accept online payments.
3. At the bottom of that request type's settings, find the Required Payment option and enable it.

SDL Support typically sets this up on the customer's behalf.

How Payment Works Once Enabled

• Staff can send a payment request link to a citizen from the permit's Fees section (click Online Payment Request, enter the citizen's email and amount, send).
• If payment is required for an inspection request specifically, the request won't sync to Desktop until payment is complete — unpaid requests may appear stuck.
• Staff process received payments from the Desktop homepage under Online Payments.

Key Caution

If you delete a permit/application after sending a payment link, deactivate the link first — otherwise the citizen can still pay against a deleted record, creating a duplicate payment risk.