How does a resident reset their phone verification on the portal?

Residents cannot reset their own phone verification — this has to be done on the admin side by SDL support.

Steps to get this resolved quickly:

1. Have the resident contact SDL support (or have staff escalate on their behalf).

2. Provide SDL support with the resident’s portal account email address.

3. SDL support resets the phone verification on the backend.

The resident will then be prompted to complete phone verification again on their next login.