SDL Portal: Editing Help/FAQs Page

The Help/FAQ option in SDL gives you the opportunity to quickly provide your citizens with answers to their most common questions, reducing interruptions from phone calls, emails or walk-ins.

The Help/FAQ section of the SDL Portal is available from the dropdown menu in the top right:

When you open the FAQ page, there are a set of default questions and answers that come up in 6 different categories.  These can be edited and new questions/answers can be added.

To edit these, in the top right dropdown menu, choose Town Admin.  If you do not see this option, check with your town administrator about your permissions.

In the Admin page, on the left menu, choose Settings and Access, then Custom Help/FAQ.

On the Custom Help/FAQ page, there are five tabs for General, Property, Permit, Inspection and Property Management.  Note that you do not have the option of editing the Account section of the FAQ.  For each of these five, you can click on the tab to edit or add questions and answers.  For the default questions, there is grayed out text that will show up unless you replace it with your own text. If desired, you can add a phone number, email or link for more information.

To add your own questions, click “Add a Question” at the top right.  

This will open a pop-up window where you can add the question, answer, contact information and which category it should go in:

Then click Add.

When done, select Save Settings at top.  

Note that the default questions cannot be deleted, but any custom questions can be by clicking the trash can icon in the top right corner of the question: