How does a resident get a refund if a payment was processed in error?

MuniciPAY payments

• Credit card refunds and chargebacks are processed through MuniciPAY directly — SDL Desktop only stores the amount and reference number. The town must contact Municipay to process the actual refund. SDL Support cannot assist with this process.
• On the staff side, payments are never physically deleted in SDL Desktop. Corrections require a Void/Reverse Payment action, which has to be handled by SDL support.