Can residents upload plans or documents as part of a portal request?

File attachments on portal complaint/request forms are configured per complaint type by the municipality. The town can allow attachments, require specific document types, or leave them disabled entirely. If the attachment option is missing for a resident, that just means the town hasn’t activated it for that form type — it’s not a bug.

Important: residents should never be asked to upload sensitive documents (driver’s licenses, passports, SSNs, medical records) via portal attachments — the upload mechanism doesn’t comply with HIPAA or PII handling requirements.