Why are new SDL Portal users not receiving their email verification link?

1. Check spam first — this is the most common reason. Have the user check their spam/junk folder.
2. Confirm the correct email address was entered during sign-up.
3. If it still hasn’t arrived after a couple of tries, have the user contact SDL Support.

Support can check whether the email address is valid, whether delivery may be blocked, and confirm the account was actually created successfully.