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How can a resident create an SDL Portal account?

Residents can create their own SDL Portal account at www.sdlportal.com by clicking “Sign Up” in the top-right corner (or center) of the page.

Before You Start, Have Ready

  • A valid email address (used for verification and portal notifications)
  • A mobile phone number (if the town requires phone verification)
  • Your town name
  • A unique username in mind — common names like “johndoe” are often already taken, so it helps to have a backup ready

Account Creation Steps

  1. Go to www.sdlportal.com and click “Sign Up.”
  2. Fill in the form: email, username, password, first/last name, and primary town.
    • Username/password rules: 8–50 characters, must start with a letter or number, and can only use !, @, :, or _ as special characters.
    • The username cannot be changed after account creation.
  1. Search for the town by typing the first few letters and selecting it from the list. If it doesn’t appear, try just 3–4 letters — some towns are listed as “Twp” rather than “Township.”
  2. Complete the reCAPTCHA and click “Create Account.”
  3. Check email for a verification link and click it. If it doesn’t arrive, check spam — or try signing in, where the error message includes a link to resend it.
  4. If the town requires phone verification: after email verification, go to My Account → Verification tile and follow the steps to receive and enter a single-use code. Each phone number can only be linked to one account.
  5. Once verified, log in at www.sdlportal.com with the username or email and password.

Common Issues to Watch For

Issue

What it means

“Phone number already in use” or “account already exists”

Don’t create a new account. Contact support@getsdl.com to recover the existing one

Format error on signup

Check the username/password rules — common culprits are spaces, missing uppercase, or a taken username

Verification link redirects to login

They may be logged into a different account — log out first, then click the link again

Need access to multiple towns

No new account needed — after logging in, go to the profile icon → “Switch Towns”

Important Reminders

  • Residents must create their own accounts — municipal staff should not create portal accounts on their behalf.
  • One account works across all SDL Portal municipalities — there’s no need for a separate account per town.

Full walkthrough: help.getsdl.com – How does a resident create an SDL Portal account