How does a resident reset their SDL Portal password?

Residents can reset their password using the self-service link on the SDL Portal login page (sdlportal.com) — a reset email is sent to their registered address.

This self-service flow is for citizen (public) accounts only. Staff/municipal employee passwords are managed by an SDL administrator in Admin Settings > Users, not through the portal self-service flow.

If a resident isn’t sure whether they’ve already created an account: have them try creating a new one with their email. If that email is already registered, the portal will tell them it’s already in use — at that point, they should use the reset password button instead and check both their inbox and spam folder for the reset email.