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FAQs & Guides
Step-by-step guides for common workflows
SDL Connect
- Videos: Working with Complaints in Connect
- How do I create a report with totals by type?
- Permit Statuses in SDL Connect
- Request an Inspection in SDL Connect
- Submitting an Application
- How do I issue a violation in Connect?
- Using Custom Text in Permit Status Change Notifications
- Why will my document not load?
- How do I notify staff members that they need to do something on a permit?
- How do I edit fees on a submission?
- Why is a submission not showing up?
- Getting Started in SDL Connect
- Why do I not see a column for a specific field in the data grid?
- How do I Delete a Document?
- Requesting Payment from Applicant for Permits
- How to Create a Public Account for the SDL Connect Portal
- SDL Connect: Online Plan Review
- How Do I Approve a Submission as an Approver?
- How do I add a new contact to the professionals database?
- Connect: Processing a Complaint
- Videos: Working in Connect
- Connect Reports - Data
- Connect Working with the Data Grid
- Videos: Creating and Editing Forms in Connect
SDL Desktop
- How to Set Up and Deduct From Escrow Accounts
- How do I export a payment report for Edmunds import from SDL Desktop?
- Adding Statutes to SDL
- SDL Hosting Guide for Users Coming from Geoclient
- How do I move the SDL Desktop window to a second monitor?
- 11-3-2025 OPRA Training
- SDL Desktop - Datagrid Settings
- SDL Desktop - Default Download Folder
- SDL Desktop - Using Property Items
- SDL Desktop - Log Out of All RAS Sessions
- SDL Desktop - Escrow and Bond Set Up
- How to Log In to SDL Desktop
- Managing Inspectors
- Add a New Complaint Type in SDL Desktop
- Understanding the SDL AutoUpdater for SDL Desktop
- Resetting Your Parallels Password
SDL Portal
Online Plan Review
Clerk
Code Enforcement
Construction
- Construction - DCA Transmission Guide
- Construction - Electronic Signatures - UCC Documents (Overview & Getting Started)
- Portal Settings - Construction - Setting Up Inspection Requests
- SDL Portal - Construction - Setting Inspection Request Subcode Availability Limits
- Updating Permit Fee Schedules in SDL Desktop