![SDL - 2025 New Logo.png]](https://help.getsdl.com/hs-fs/hubfs/SDL%20-%202025%20New%20Logo.png?height=40&name=SDL%20-%202025%20New%20Logo.png){kind=small}
FAQs & Guides
Step-by-step guides for common workflows
SDL Connect
- Permit Statuses in SDL Connect
- Request an Inspection in SDL Connect
- Submitting an Application
- How do I issue a violation in Connect?
- Using Custom Text in Permit Status Change Notifications
- Why will my document not load?
- How do I notify staff members that they need to do something on a permit?
- How do I edit fees on a submission?
- Why is a submission not showing up?
- Getting Started in SDL Connect
- Why do I not see a column for a specific field in the data grid?
- How do I Delete a Document?
- Requesting Payment from Applicant for Permits
- How to Create a Public Account for the SDL Connect Portal
- SDL Connect: Online Plan Review
- How Do I Approve a Submission as an Approver?
- How do I add a new contact to the professionals database?