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FAQs & Guides
Step-by-step guides for common workflows
SDL Connect
- Permit Statuses in SDL Connect
- Request an Inspection in SDL Connect
- Submitting an Application
- How do I issue a violation in Connect?
- Using Custom Text in Permit Status Change Notifications
- Why will my document not load?
- How do I notify staff members that they need to do something on a permit?
- How do I edit fees on a submission?
- Why is a submission not showing up?
- Getting Started in SDL Connect
- Why do I not see a column for a specific field in the data grid?
- How do I Delete a Document?
- Requesting Payment from Applicant for Permits
- How to Create a Public Account for the SDL Connect Portal
- SDL Connect: Online Plan Review
- How Do I Approve a Submission as an Approver?
- How do I add a new contact to the professionals database?
SDL Desktop
- How to Set Up and Use Multi-Factor Authentication (MFA) for SDL Desktop
- How to Update the Parallels/SDL Hosting Client (for SDL Desktop Users)
- How to Install the Parallels Client for SDL Desktop
- How to Set Up and Deduct From Escrow Accounts
- How do I export a payment report for Edmunds import from SDL Desktop?
- SDL Hosting Guide for Users Coming from Geoclient
- Add a New Complaint Type in SDL Desktop
- Understanding the SDL AutoUpdater for SDL Desktop
- Resetting Your Parallels Password
- Multi-Factor Authentication (MFA): What Local Governments Need to Know