How to configure or forward a printer to work with SDL Desktop

Setup differs by customer type.

On-Prem Customers

Printer issues here are uncommon as long as the local setup correctly forwards printer information into SDL. If problems occur, have the customer confirm with internal IT that this is configured correctly. In most cases, they can simply set a default printer within SDL and it will stick.

Hosted Customers

Printer settings are managed through Parallels (“SDL Hosting Client”). 1. Open the SDL Hosting Client / Parallels app. 2. Go to File > Connection Properties > Printing tab.

Settings to check:

Setting	Options / Notes
RAS Universal Printing	All (redirects every printer), Default Only (redirects only the default), or Specific Only (choose specific printers). Recommended: forward all client settings, since local printer changes then forward automatically and users may connect to different servers each session
Use Client Preferences for All Printers	Under the printer list, click Options, then select this to forward local settings (orientation, etc.) automatically
Default Printer	At the bottom of the Printing tab, click Change Default Printer Settings and confirm the correct local default. If specific printers are being forwarded (not all), the default must be one of the forwarded printers