How do I refund or void an online payment that was accepted in error?

This has two parts: processing the actual refund through Municipay, and updating the record in SDL.

Step 1: Process the Refund

Contact Municipay to process the actual monetary refund — you’ll need the transaction number.

Step 2: Update the Payment in SDL

Choose either method: - Delete the payment: go to the payment screen, highlight the payment, click Delete (requires delete permissions). - Add it as an adjustment: open the Adjustment tab and select Refund or Charge Back from the Adjustment Type dropdown, entering the amount, date, and notes (same steps as handling a bounced check).

Either method works — use whichever fits your workflow.