Why isn’t an inspection result updating in Desktop after it was recorded?

Most causes relate to sync timing between mobile and Desktop:

Cause	Detail
Normal sync delay	Syncs between SDL Mobile/Field and Desktop typically run every 5–15 minutes — some delay is expected
Portal sync issue	If the delay is longer than expected, contact Support
Inspection not fully saved on mobile	The result may not have completely saved on the device
No internet connection	“Town server not connected” in SDL Field/Mobile indicates the device isn’t online, or there’s a sync issue — contact Support if this occurs