How do I add a new user to SDL Desktop?

Applies to hosted customers. On-prem customers should work with their local admin.

Adding a hosted user requires two separate accounts that work together:

Account	Purpose	Who creates it
Active Directory (hosted) account	Lets the user connect to SDL’s servers	SDL Support only — contact Support with the modules the new user needs
SDL Desktop account	Lets the user log into the SDL Desktop application	Either a municipality admin or SDL Support

Creating the SDL Desktop Account Yourself

Go to File > System Administrator.
Find a user whose permissions you’d like to copy and double-click their record.
Use Clone to create a new account based on that user’s permissions.
Update the new profile with the correct name/details.

Alternatively, ask SDL Support to create the SDL Desktop account and specify whose permissions it should mirror.

Important: The hosted (AD) login and the SDL Desktop login are separate accounts. SDL Support always handles the hosted account; the SDL Desktop account can be handled by either party.