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Clerk - Complaints - Assigning Complaints

This guide is for SDL Desktop users in the Clerk module who need to assign or reassign a complaint to the right department and user. Reference it for the steps to update assignment details from either a full Complaint form or the Quick Complaint Creator.

  1. From the Clerk module, Click Tasks, then Complaint.

  2. The Dept Assigned and Assigned User can be changed in the Assignment section of the Details tab.

  3. Complaints can also be assigned from a Quick Complaint. Click Tasks, then Quick Complaints.

  4. The Dept Assigned and Assigned User can be changed in the lower-right section of the Quick Complaint Creation form.