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GovSites Support

Everything you need to know about submitting a support request, what to expect based on your plan, and what to do in an emergency.

GovSites Response Times

Upon submitting a request to govsites-inbox@govpilot.com, our team will review and respond based on your service agreement. If you are unsure of your service tier or what's included in your plan, please ask the GovSites team or contact your customer success manager.

Content Updates (Complete Management Tier only)

Requests such as basic page updates, calendar additions, document additions, news updates, and social media posts are generally completed same-day before midnight Eastern Time, provided the request is submitted before 3:00 PM Eastern Time, Monday through Friday, excluding holidays. Requests received after 3:00 PM will be completed before midnight of the next business day. Our 2026 holiday schedule can be downloaded here.

Complex Updates

Updates such as page design changes, site functionality changes, documents requiring format conversion, and major content updates may take several days to process.

Urgent & After-Hours Requests

If you have an urgent need outside of business hours, you can update the emergency banner on your homepage directly using your existing website login credentials.

Questions?

Reply to your support ticket and our team will be in touch.