Why isn’t a form submission appearing in the data grid or dashboard?

Department filter is blank. This is the most common cause. The department filter (top right of the screen) is required to see submissions — no results return if it’s left blank, even though it looks optional. Always select a department when viewing grids or running reports.

Other things to check:

• Confirm the form was actually submitted.

• Verify the logged-in user has the correct role — in addition to the Admin role, they need the Standard User role to process forms, and the Permitting role to process permits. Admin alone isn’t sufficient.

• Verify the logged-in user is assigned to the correct department — users only see submissions for departments they’re assigned to.

• If the submission was entered internally by staff, it won’t appear in the applicant’s own portal account — only applicant-submitted forms associate with a portal account.