Why is a zero-balance permit still allowing a payment request?

There are two different things this could mean, so it's worth clarifying which is happening:

• If the applicant is being directed to MuniciPAY after submission with a $0 fee — this shouldn't happen, and would point to a form/fee configuration issue worth escalating to SDL support.
• If a staff member has the option to send a payment request on a $0 balance — this is expected. Staff can technically do this, but they're prompted to confirm before sending a payment request when the balance is zero.

If you're seeing the first scenario, escalate to SDL support with the permit number and a description of what happens.