Why does searching the data grid not return expected results?

There are three common causes in Connect:

1. A Filter Is Active
   This is the most frequent cause. Fix: switch the date filter to "All Dates," or open the filter options and choose Reset All.

2. Department Not Checked
   Check the department dropdown in the top right — verify the correct department(s) are selected. Records outside the selected department(s) won't appear regardless of any other filters.

3. Not All Rows are Visible
   Only 1000 rows are displayed by default and the search will only search the visible rows. To add more, on the top right, click the More Rows Available button until all desired rows are visible.