Why does searching the data grid not return expected results?

There are two common causes in Connect:

1. A Filter Is Active

This is the most frequent cause. Fix: switch the date filter to "All Dates," or open the filter options and choose Reset All.

2. Department Not Checked

Check the department dropdown in the top right — verify the correct department(s) are selected. Records outside the selected department(s) won't appear regardless of any other filters.