How do I help a public user create or access their SDL Connect portal account?

Citizen self-registration for the Connect portal works the same way as it does for SDL Desktop/Online municipalities — applicants create and manage their own account; staff shouldn't create portal accounts on an applicant's behalf.

A few things to keep in mind:

• Portal account email addresses can't be changed — if a new email is needed, the account has to be deleted and recreated.
• Submissions entered internally by staff will not be associated with the applicant's own portal account. The applicant needs to submit it themselves through the portal for that link to exist.

If a resident is having trouble registering or logging in, direct them to their municipality's Connect portal page to self-register, and escalate to SDL support if they hit an error during that process.