How do I configure which email notifications are sent when a portal request is accepted?

Configured per form in Form Settings > Notifications tab:

• Customize the after-submission email (sent when the citizen submits).

• Customize the after-completion email (sent when the submission is marked complete/accepted) — these can have different text from the submission email.

• Optionally attach a PDF report to the completion email.

• Add extra email addresses on this tab to receive notifications on submission and status updates.

Also check Form Settings > Assignments tab — enabling “Send Report When Complete” automatically delivers a report to the applicant on completion.